Returns & Refunds

Our Returns Policy

We hope you will be highly satisfied with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible. Any item may be returned for any reason within 14 business days of the date of despatch so long as it remains in a saleable condition. We will refund the price of the items and our standard delivery charge. (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery)We will only refund gift-wrap if the item is faulty.
 
Please note that with the exception of faulty merchandise, we cannot exchange or accept the return of certain items which have been opened and used, for example: pierced jewellery, CD, DVD, tapes or other recording media, software if their seal is broken and perishable goods. This does not affect your statutory rights.

Return by Post

Checklist: (Please ensure you have followed all the points below to minimise any delay in dealing with your exchanged or returned item/s).
Please always return the goods in the original manufacturer's packaging.
  • Fill out your reason(s) for return on the back of the delivery note
  • Enclose the delivery note with the product, ticking the reason for return, and package up securely
  • Please use original packaging if possible, but remove original labels
  • You should write the quantity of the items you are returning in the appropriate column on the despatch note
  • You must include the completed despatch note in the package you are returning to us.
Once we have received and verified the returned item we will initiate the refund, replacement or exchange.
Please note that returns made by courier or post are done so at your own cost, and that responsibility for the safe return of the goods is held by you.
 

Return via Gift Store

Please package your item(s) securely with the delivery note inside

Return it to Gift and you’ll be given proof of return

Damaged, Incomplete or Missing Orders

For damaged products, incomplete orders or despatched orders that don't arrive within the expected time period,  please email our Customer Services team, or call us on 020 8340 0144 Monday-Friday 9.30-5.30.  If you prefer, you can also return damaged goods to us via the returns methods listed below or through our shops. 

Order Information and General Enquiries

If you've got any questions about placing your Gift order, or would like more information on products available, please contact us on 020 8340 0144. We are available between 9.30am and 5.30pm, Monday to Friday.
If you'd like to send us a question or comment by email you can do so at kirsty@giftcrouchend.co.uk
For postal correspondence our address is:
Gift
14 Topsfield Parade
London
N8 8PR
 

Products We're Unable to Cancel, Refund or Exchange

We can't offer refunds or exchanges, unless faulty or not as described, on the following items:

  • products which have been personalised for you, such as stationery or gifts
  • made to order products such as furniture or made to measure items
  • perishable goods such as flowers, food or real Christmas trees
  • computer software that has been opened, or computer software cards that have been redeemed
  • iTunes gift cards

Where a product has been specially ordered for you, unless faulty, we're unable to refund or offer an exchange. We're unable to accept cancellations for these orders, unless within 48 hours of the order being placed. We'll make this clear when you place your order.

This does not affect your statutory rights.

Consumer Contracts Regulations 2013

This legislation offers you the following cancellation rights when you buy online or by phone:

- You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services

- Your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly

- If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them

- To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address

- You can cancel by email: kirsty@giftcrouchend.co.uk , or call 020 8340 0144

- If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery)

-We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied