Privacy Notice

Privacy Notice for Gift Crouch End

1. Introduction

We are committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Notice explains how we collect, use, and store your email address when you sign up for our loyalty programme, in compliance with the General Data Protection Regulation (GDPR).

2. Who We Are

  • Gift Crouch End

  • Address: 14 Topsfield Parade, Tottenham Lane, Crouch End, London, N8 8PR

  • Contact Email: shop@giftcrouchend.co.uk

  • Website (if applicable): https://www.giftcrouchend.co.uk/

For any privacy-related queries, please contact: shop@giftcrouchend.co.uk

3. What Personal Data We Collect

When you sign up for an online account or for our loyalty programme, we collect the following personal data:

  • Name and Email Address: These are the primary identifiers we use to link you to your account and communicate with you.

  • Delivery Address: We collect and store your physical address in order to fulfill any online orders you make from us.

We do not collect any sensitive personal data (e.g., health information, racial or ethnic origin) for the purpose of fulfilling online orders or our loyalty programme

4. How We Collect Your Personal Data

We collect the data outlined above directly from you when you:

  • Sign up in-store at the till point.

  • Sign up via our website (if applicable).

5. Purpose and Legal Basis for Processing Your Personal Data

We collect and process the data outlined above for the following purposes:

  • To fulfill online orders made through our website

  • To operate the Gift Crouch End Loyalty Programme: This includes tracking your loyalty points/rewards and applying discounts/benefits.

  • To communicate with you about your online orders and opportunities within our loyalty programme: This includes order fulfillment updates, and may include sending you updates on your points balance, exclusive offers, and information about programme changes.

Our legal basis for processing your data for your online account and our loyalty programme is your consent. By signing up for the loyalty programme, you are providing your explicit consent for us to process the data described here for the purposes outlined above.

6. How We Use Your Personal Data

Your name, email address and shipping address will be used to:

  • Create and manage your online account, including our loyalty programme.

  • Process and fulfill any orders you make through our online store.

  • Send you email communications related to your loyalty points, rewards, and exclusive offers available only to loyalty members.

  • Inform you of any changes or updates to the loyalty programme.

We will not use your data for any marketing purposes unrelated to the above unless you have given us separate, explicit consent to do so.

7. Data Retention

We will retain the data you provide to us for as long as you are an active member of the online Gift community. If you choose to leave the loyalty programme, or if your account becomes inactive for a period of 24 months, we will delete your email address from our loyalty programme database within 30 days of deactivation.

8. Sharing Your Personal Data

We will not share your email address with any third parties for their marketing purposes.

We may use third-party service providers to help us administer the loyalty programme (e.g., an email marketing platform, a loyalty platform provider). In such cases, we will ensure that these providers are GDPR compliant and have appropriate safeguards in place to protect your data. We will only share the minimum necessary data with them to perform their services.

9. International Data Transfers

  • We do not transfer your personal data outside of the European Economic Area (EEA).

10. Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

  • The right to be informed: You have the right to know how your data is being used (which is what this Privacy Notice aims to do).

  • The right of access: You have the right to request a copy of the personal data we hold about you.

  • The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

  • The right to erasure ('right to be forgotten'): You have the right to request that we delete your personal data in certain circumstances.

  • The right to restrict processing: You have the right to request that we limit the way we use your personal data in certain circumstances.

  • The right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

  • The right to object: You have the right to object to our processing of your personal data in certain circumstances, particularly where we are processing it based on legitimate interests.

  • Rights in relation to automated decision-making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. (We do not use automated decision-making or profiling for this loyalty programme).

11. How to Exercise Your Rights

To exercise any of your rights, please contact us at shop@giftcrouchend.co.uk or 020 8340 0144. We will respond to your request within one month.

12. Withdrawing Your Consent

You have the right to withdraw your consent for use to process your data as described above at any time. If you withdraw your consent, we will stop processing your data as described here, remove your online account and remove you from our loyalty programme. This will not affect the lawfulness of processing based on consent before its withdrawal.

To withdraw your consent, please contact us at shop@giftcrouchend.co.uk or simply inform a member of staff in-store.

13. Complaints

If you have any concerns about how we handle your personal data, please contact us in the first instance so we can try to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

  • Information Commissioner's Office (ICO):

    • Website: www.ico.org.uk

    • Helpline: 0303 123 1113

14. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. We may notify you of any significant changes via email. The latest version will always be available on our website.

Last Updated: 9th June 2025